Frequently Asked Questions

Get fast answers to common questions about Simul8 software and services or contact our team for more information.

Software and subscriptions

Simul8 for desktop and the web is offered as a subscription software license via monthly or annual payment. Take a look at our pricing page for more details.

You can buy a Simul8 subscription on our website via credit card. For annual subscriptions, you also have the option to contact our team to make a payment via invoice.

Our refund policy offers a 7-day money back guarantee on any Simul8 subscription. Please contact our team and we will refund the payment made if the request is made within 7 days after your first charge.

Yes, our team will be happy to set up a hands-on trial during your personalized demo.

Yes, it's possible to transfer a Simul8 subscription to a colleague. For information about how to do this, please get in touch.

Take a look at our system requirements page for an overview of Simul8's system requirements.

Simul8 for the web enables you to build, run and share simulations on the web without any installation or downloads required. Best of all, it's included with all subscriptions!

Simul8 is easy to use, but whenever you need help, we’ve got your back. As well as free online training and access to support documentation, our dedicated team are ready to help with unparalleled levels of support and expertise.

Regular features, fixes and improves are included as standard with all subscriptions.

Online training is included as standard with every subscription to help you quickly get the most from Simul8. We also have a range of other training options including training classes, online coaching and consulting.

Simul8 is widely used across a range of applications and industries. You can also read our customer case studies to see detailed examples.

OptQuest and Stat Fit are supported by Simul8 and can be added to an annual subscription. For pricing details, please contact our team.

Yes, offline or online, we have integration frameworks to support your needs. Contact our team to discuss your requirements.

Yes, we’re proud to support educational organizations, as well as people behind them. Learn more about our educational license.

No problem! Contact our team who will be happy to answer any of your questions.

Simul8 for the web

Accessing Simul8 on the web

Simul8 for the web is included with all subscriptions. If you have an existing Simul8 license, you can access Simul8 for the web with an Annual Maintenance subscription.

No, Simul8 for the web is completely download and installation-free. You'll only need an HTML5 compatible web browser and internet connection to start building simulations with the full functionality and power of Simul8. You’ll also receive access to the latest Simul8 feature updates without installation.

Simul8 for the web supports most modern HTML5 compatible web browsers including Chrome, Firefox, Edge and Safari.

As Simul8 for the web is linked to a Simul8 desktop software license, you can only use one version at any time.

Building and running simulations

Yes, you can run multiple simulations by opening Simul8 for the web in a new browser window or tab.

It's not currently possible to work on simulations offline. In situations where you need to work offline, we recommend using the Simul8 for desktop app.

Simul8 for the web offers the same power, speed and breadth and depth of features set as Simul8 for desktop.

Yes, you can upload Microsoft Excel or CSV spreadsheets to power your simulations in Simul8 for the web.

Saving and accessing simulations

Simul8 for the web can automatically save any changes to your simulations in the background. You can also choose to save simulations manually if you prefer.

Simul8 for the web regularly saves to a secure cloud web service. In the event that your internet connection is lost, any changes you make to your simulation will have been saved and will be present the next time that you log in and open that simulation.

Yes, you can upload an existing .S8 file created on any desktop edition of Simul8 to Simul8 for the web and continue editing the simulation.

Yes, you can download a .S8 file of any simulations created or edited in Simul8 for the web to use in Simul8 for desktop.

Sharing capabilities are not currently included in Simul8 for the web. Our development team are currently working on these features as part of our development roadmap.

Compatibility

Yes, Simul8 for the web can run on a Mac. One of the brilliant benefits of Simul8 for the web is that it can run in most web browsers, regardless of hardware or platform.

Yes, it is possible to run Simul8 for the web on a mobile device or tablet. For the best experience we recommend using a device with keyboard and mouse support.

Simul8 for the web has the same powerful features and functionality of Simul8 for desktop. Simul8 for the web will always offer the most up-to-date release of Simul8, including new features and updates.

Yes, Simul8 for desktop will continue to be available. Simul8 for the web is designed to complement our desktop app, providing our users the ability to work on their simulations on the move or on a device where the desktop application isn’t installed.

Security and data

Simul8 for the web is powered by Amazon Web Services (AWS). Cloud security at AWS is of the highest priority and their data center and network architecture is built to meet the requirements of the most security-sensitive organizations. Learn more about our about security and data policies.

Great! Contact our team who will be happy to answer any other questions.

Training

General

You can get in touch with our team to book any of our training options.

We recommend starting with a training class if you are new to Simul8. If you are unable to attend one of our scheduled training classes, Simul8 Academy online learning is also a great option for beginners. If you would like to train your team in Simul8, onsite training classes will provide the most value.

If you already have experience of using Simul8 but need help with a simulation project, online coaching will be the best option for you.

We also offer consulting services if you need our experts to build and analyze a simulation on your behalf.

To discuss your requirements in more detail, please contact us and we will be happy to provide recommendations.

Training classes

Laptops are provided on public training courses and will have a copy of Simul8 pre-installed. For onsite training courses, your team can use their own laptops. A temporary Simul8 training license can be installed if you do not have a copy of the software.

We recommend that onsite training takes place in a room that has a projector, internet access and power supplies for laptops available.

Our Introductory class is delivered over two days, with the option to attend an additional third day Introduction to Visual Logic class. Our Visual Logic class can also be attended separately if you are already familiar with Simul8's core features.

We have course outlines available for both Introductory and Introduction to Visual Logic classes.

If you have any questions about the course content, please get in touch.

Coaching

Coaching is delivered online via GoToMeeting or similar conference call applications.

A minimum of five coaching hours can be purchased initially, with options to buy additional hours should you need them.

Consulting FAQs

Please contact our team to discuss your project requirements.

Due to the current COVID-19 pandemic, we're currently unable to offer on-site visits.

Yes, please get in touch with our team to learn more about how we have helped our clients.

Costs are dependent on the size and timescales of the project. Please get in touch to discuss your requirements and our team can prepare a proposal for you.