Truckers heading to the port of Dover once post-Brexit volumes recover could find themselves stuck for up to 20 days in 70,000-long truck queue. That is unless new infrastructure is built, extra staff hired and considerable cargo volumes diverted to other ports, according to new modelling undertaken by Simul8.
It's never been more important to ensure contact centers can cope with demand. So why use out of date formulas to plan staffing? Simul8 consultant Liam Hastie shares his take on why Erlang's days are numbered.
In collaboration with NHS Lanarkshire, the University of Strathclyde Business School health systems experts used Simul8 modelling software to predict critical care needs at the start of the COVID-19 pandemic.