Simul8 for
call centers

Effortlessly test multiple process changes to improve call flow, customer satisfaction, staff utilization and profitability.

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Benefits

Simul8 is a powerful visual framework for capturing, analyzing and improving every process in your call center

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Quickly examine feedback loops

Simul8 enables you to quickly examine the impact of returning hang-ups and other feedback loops to properly understand the demand on your call center.

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Accurately predict future performance

Use live or historic data such as call volumes, patterns, and agent schedules to drive your simulation and accurately predict future performance in real-time.

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Risk-free, real-life variability testing

Simul8 mimics and tests real-life variability in parameters such as call volumes, call types, handling time, abandonment levels, staffing levels, and transfer rules.

Learn how organizations use Simul8 to optimize processes in call centers

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"The solution they have built for us is worthy of their strong market reputation and their results have offered significant benefit to NHS 24."
Graham Dixon
Director of IT, NHS 24

NHS 24 use Simul8 to test the benefits of proposals in advance and avoid costly design errors.

Read the case study

Call center simulation resources

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Webinar

Using Simulation to Optimize Call Centers

Learn how simulation can be used for improving staffing and forecasting in a call center environment and see a SIMUL8 demo model in action.

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Ebook

Is Your Contact Center Capable?

Discover more about how simulation is used to design efficient multi-channel contact centers that meet common performance metrics.

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Learn more about Simul8

Explore the wealth of features that make Simul8 the #1 choice for simulation.

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New to simulation?

Learn more about what simulation is and how you can benefit from it.

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Find out how Simul8 delivers serious impact, fast - see it in action.

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