Frequently Asked Questions

Get answers to common questions about SIMUL8 software and services or contact our team for more information.

Software FAQs

How does pricing work?

SIMUL8 for desktop is offered as a perpetual software license and can be used indefinitely with a one-time payment. Access to SIMUL8 Online is also included with SIMUL8 desktop licenses. View more pricing details here.


How do I purchase a license?

You can buy most versions of SIMUL8 on our store. You can also contact our team to make payment via invoice.


Can I purchase multiple licenses for my team or organization?

Yes, you can buy multiple SIMUL8 Basic or Professional licenses. SIMUL8 Team and Network are specifically designed as a cost-effective solution for sharing the benefits of simulation across your organization. Contact our team to discuss your requirements.


Can I get a trial of SIMUL8?

You can start a trial on our website or you can also contact our team to find out more and arrange a trial.


Do you offer a money-back guarantee?

Yes, SIMUL8 comes with a 60 day money-back guarantee.


What is Annual Maintenance and what are the benefits?

Annual Maintenance ensures you are on the most up-to-date feature version of SIMUL8. In addition to software updates, you'll receive priority support from our expert simulation team. Annual Maintenance is available with all SIMUL8 products and has a yearly recurring subscription fee.


What is SIMUL8 Online?

SIMUL8 Online enables you to use your SIMUL8 Basic or Professional license to build, run and save simulations on the web without any installation or downloads required.


What support options are available?

We have a dedicated support team to answer any technical questions. SIMUL8 customers with Annual Maintenance also receive priority support.


What software updates do you provide?

Fixes and improves are included as standard with your license. You can upgrade to our latest feature release with Annual Maintenance.


What training options are available?

We have a range of training options to help you quickly get the most from SIMUL8 including training classes, online coaching, e-learning and consulting. Training can also be delivered on-site at your organization.


What are the system requirements for SIMUL8?

SIMUL8 will run well on most modern PC hardware. See our SIMUL8 system requirements page for more details.


I have a previous version of SIMUL8, can I upgrade?

Yes, contact our team for details and upgrade pricing.


Is SIMUL8 used in my industry?

SIMUL8 is used across a wide range of industries. You can also read our customer case studies to see detailed examples.


Does SIMUL8 support OptQuest?

The OptQuest optimization engine is included with SIMUL8 Professional. SIMUL8 Basic users can purchase an OptQuest plug-in.


Can I integrate SIMUL8 into my product or service?

Yes, offline or online, we have integration frameworks to support your needs. Contact our team to discuss your requirements.


Do you offer SIMUL8 for education institutions?

Yes, learn more about our Educational Site License.


I have more questions

Contact our team who will be happy to answer any of your questions and show you the features of SIMUL8 in action.



SIMUL8 Online FAQs

Accessing SIMUL8 Online

How can I access SIMUL8 Online?

SIMUL8 Online is included with new SIMUL8 desktop licenses. If you already have an existing SIMUL8 license, you can access SIMUL8 Online with an Annual Maintenance subscription.


Can I purchase SIMUL8 Online separately?

At this time, SIMUL8 Online can only be accessed when purchasing SIMUL8 for desktop, or as part of an active Annual Maintenance subscription. We always welcome input, so please contact our team if this is something you would be interested in.


Do I need to download or install any software to use SIMUL8 Online?

No, SIMUL8 Online is download and installation-free. You will only need an HTML5 compatible web browser and internet connection to start building simulations with the full functionality and power of SIMUL8. You’ll also receive access to the latest SIMUL8 feature updates without installation.


What web browsers does SIMUL8 Online support?

SIMUL8 Online supports most modern HTML5 compatible web browsers including Chrome, Firefox, Edge and Safari.


Can I use my desktop version and SIMUL8 Online simultaneously?

As SIMUL8 Online is linked to a SIMUL8 desktop software license number, you can only use one version at any time.


Building and running simulations

Can I run multiple simulations?

Yes, you can run multiple simulations by opening SIMUL8 Online in a new browser window or tab.


Can I work on my simulations offline with SIMUL8 Online, similar to Google Apps?

It is not currently possible to work on simulations offline. In situations where you need to work offline, we recommend using SIMUL8 for desktop.


Are there any feature differences between SIMUL8 Online and SIMUL8 for desktop?

SIMUL8 Online offers the same power, speed and breadth and depth of features set as SIMUL8 for desktop. As an online tool, some features that require connections to external programs, such as OptQuest, are not currently supported.


Can I import my data via Microsoft Excel spreadsheets?

Yes, you can upload Microsoft Excel or CSV spreadsheets to power your simulations in SIMUL8 Online.


Saving and accessing simulations

Do I have to manually save my simulations?

SIMUL8 Online can automatically save any changes to your simulations in the background. You can also choose to save simulations manually if you prefer.


What happens if I lose my internet connection?

SIMUL8 Online regularly saves to a secure cloud web service. In the event that your internet connection is lost, any changes you make to your simulation will have been saved and will be present the next time that you log in and open that simulation.


Can I upload an existing simulation?

Yes, you can upload an existing .S8 file created on any desktop edition of SIMUL8 to SIMUL8 Online and continue editing the simulation.


Can I download my simulations?

Yes, you can download a .S8 file of any simulations created or edited in SIMUL8 Online to use in SIMUL8 for desktop.


Can I share my simulations with colleagues using SIMUL8 Online?

Sharing capabilities are not currently included in SIMUL8 Online. Our development team are currently working on these features as part of our development roadmap.


Can I sync my simulations between SIMUL8 Online and SIMUL8 for desktop?

It is not currently possible to sync simulation files although you can download and upload simulation files manually between desktop and SIMUL8 Online versions. We welcome your feedback if this is a feature you would like to see included in SIMUL8 Online and desktop.


Compatibility

Will SIMUL8 Online work on a Mac?

Yes, SIMUL8 Online can run on a Mac. One of the many benefits of SIMUL8 Online is that it can run in most web browsers, regardless of hardware or platform.


Can I use SIMUL8 Online on a mobile device or tablet?

Yes, it is possible to run SIMUL8 Online on a mobile device or tablet. For the best experience we recommend using a device with keyboard and mouse support.


What release is SIMUL8 Online based on?

SIMUL8 Online has the same powerful features and functionality of SIMUL8 Basic or Professional 2019. SIMUL8 Online will always offer the most up-to-date release of SIMUL8, including quarterly Service Pack features and updates.


Will SIMUL8 for desktop still be available?

Yes, SIMUL8 for desktop will continue to be available. SIMUL8 Online is designed to complement our desktop offering, providing our users the ability to work on their simulations on the move or on a device where the desktop application isn’t installed.


Security and data

What security measures are in place?

SIMUL8 Online is powered by Amazon Web Services (AWS). Cloud security at AWS is of the highest priority and their data center and network architecture is built to meet the requirements of the most security-sensitive organizations. If you have questions about security and data, please contact our team for more information.


I have another question

Contact our team who will be happy to answer any other questions about SIMUL8 Online.



Training FAQs

General

How do I book a training course, online coaching or access Elearning?

You can get in touch with our team to book any of our training options.


Which training option is right for me?

We recommend starting with a training class if you are new to SIMUL8. If you are unable to attend one of our scheduled training classes, SIMUL8 Academy online learning is also a suitable option for beginners. If you would like to train your team in SIMUL8, onsite training classes will provide the most value.

If you already have experience of using SIMUL8 but need assistance with a simulation project, online coaching will be the best option for you.

We also offer consulting services if you need our experts to build and analyze a simulation on your behalf.

To discuss your requirements in more detail, please contact us and we will be happy to provide recommendations.


Training classes

Do I need to bring a laptop?

Laptops are provided on public training courses and will have a copy of SIMUL8 pre-installed. For onsite training courses, your team can use their own laptops. A temporary SIMUL8 training license can be installed if you do not have a copy of the software.


What resources are needed for onsite training?

We recommend that onsite training takes place in a room that has a projector, internet access and power supplies for laptops available.


How long does training last?

Our Introductory class is delivered over two days, with the option to attend an additional third day Introduction to Visual Logic class. Our Visual Logic class can also be attended separately if you are already familiar with SIMUL8's core features.


Can I see a course outline for training classes?

We have course outlines available for both Introductory and Introduction to Visual Logic classes.

If you have any questions about the course content, please get in touch.


Coaching

How is coaching delivered?

Coaching is usually delivered online via GoToMeeting or similar conference call applications. It can also be delivered face-to-face.


What is the minimum number of coaching hours I can buy?

A minimum of five coaching hours can be purchased initially, with options to buy additional hours should you need them.


Elearning

Is there a trial of SIMUL8 Academy Elearning available?

Yes, please contact us to arrange a trial of SIMUL8 Academy online training.



Consulting FAQs

How do I enquire about SIMUL8 consulting services?

Please contact our team to discuss your project requirements.


Are consultants able to come on-site to our organization?

Yes, we can deliver consulting and coaching projects at your organization.


Do you have examples of previous projects you have worked on?

Yes, please get in touch with our team to learn more about how we have helped our clients.


What do consulting services cost?

Costs are dependent on the size and timescales of the project. Please get in touch to discuss your requirements and our team can prepare a proposal for you.

Get a demo of SIMUL8

Explore SIMUL8 in more detail and have your questions answered by our simulation specialists at a time that’s convenient for you.

Request a demo