- London, UK
- Project goals
- Improve the efficiency of passenger services.
Achievements with Simul8
Improved the check-in process by reducing wait times
Reduced ripple effect of disruptions that could affect passengers
Assisted communication among staff by giving a visualization of processes
About the project
Simulation, where real life events are mirrored using computer software is something that airports have been familiar with for decades.
These systems have traditionally put in place to ensure aircrafts are safely navigated, to spot potential problems and determine the most efficient flight paths.
Gatwick has utilized Simul8 simulation software to apply this same approach to also manage and improve passenger services.
Simul8 has been used to take into account historical data, passenger behaviors and service capacity in order to accurately replicate the performance of airport facilities across different scenarios, such as the impact of increased seasonal throughput, flight delays, new terminal layouts and contingency planning.
Through this approach, Gatwick's six sigma team improved the check-in process, queue times and airline efficiency without the need for increased investment.
"Using Simul8 has reduced the ripple effect of disruptions that could possibly affect passengers in other areas of the airport. Simulation has helped us better understand how all areas of the airport connect, and highlighted the importance of managing the flow of activities."