Call centers

Using Simul8 to optimize call center staffing and performance

In this webinar, you'll learn how simulation enables contact centers to make risk-free process and resourcing changes to improve service levels and call flow, whilst maximizing staff utilization and profitability.

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Learn how organizations use Simul8 to optimize processes in call centers

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"The solution they have built for us is worthy of their strong market reputation and their results have offered significant benefit to NHS 24."
Graham Dixon
Director of IT, NHS 24

NHS 24 use Simul8 to test the benefits of proposals in advance and avoid costly design errors.

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