Call centers

Using Simul8 to optimize call center staffing and performance

In this webinar, you’ll learn how simulation enables contact centers to build a call center optimization model, enabling them to make risk-free process and resourcing changes to improve service levels and call flow, whilst maximising staff utilization and profitability.

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Learn how organizations use Simul8 to optimize processes in call centers

Watch the video to find out how not-for-profit organization, Crimestoppers, used Simul8 to create a call center optimization model to manage ever increasing call volumes, while at the same time, improving its ability to look after the well-being of contact center staff.

To find out more about our pro-bono work with Crimestoppers read our blog.

"The solution they have built for us is worthy of their strong market reputation and their results have offered significant benefit to NHS 24."
Graham Dixon
Director of IT, NHS 24

NHS 24 use Simul8 to test the benefits of proposals in advance and avoid costly design errors.

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