Identify and assess the return of Robotic Process Automation (RPA) opportunities without risk
RPA is an emerging technology that aims to automate routine rules-based processes to improve efficiency and reduce costs. Garter predicts that by 2024, organizations combining automation technologies with redesigned operational processes will lower costs by 30%.
It has huge potential, but in reality many RPA projects fail or don’t see expected results due to poor planning. Simulation not only allows you to identify optimum areas for RPA, but to test return on investment and redesign operational processes around automation in a risk-free environment.
Experts view Robotic Process Automation as a key element in the continued Digital Transformation of enterprises.
RPA robots are designed to be completely accurate, consistent, and compliant with processes to remove any human error.
Software robots can complete tasks in much less time and are able to work 24/7. With work being done more quickly, this in turn creates capacity for more work to get done.
By automating processes, employees can be moved from mundane tasks to focus on the customer and other tasks that add the most value to your business.
Keep track of receipts, calculate taxes, pay invoices on time and manage claims processes.
Improve order to cash, inventory management, procure to pay and shipment automation.
Track timesheets, store documents, calculate benefits, and issue onboarding information to employees.
Manage requisition approvals, MRO re-orders and invoice processing.
Automatically diagnose and fix technical problems, track support tickets and even provide technical customer service.
Develop a successful RPA implementation strategy that minimizes risk and delivers huge return on investment
To really maximize impact of RPA, you’ll need to identify processes that will result in the greatest value from automation. But how should you approach this?
Simulation allows you to model every element of your current process to quickly identify the parts that would benefit most from RPA, including processes where:
Once the areas that could benefit from implementing automation have been identified, how do you know which will have the biggest impact, or the parts to prioritize first? It can be tempting to try and automate everything at once, but it’s important that businesses understand the real return on investment.
By taking the simulation built to model your existing process, you can then use this to add resource blocks into each process that mimics the same capabilities of RPA tools. By running simulation trials with different configurations or placement of robots, you’ll be able to quickly identify the areas where they will have the biggest impact on efficiency and cost savings.
As well as pinpointing parts of the process for automation, it’s also important to identify the ripple effects of implementation. This includes the impact on other parts of the process, internal resources, applications and systems, and even your external stakeholders or customers. Every detail must be considered to minimize any business disruption.
As simulation allows you to model your entire proposed process, you’ll be able to quickly identify the ramifications of introducing automation and test ‘what-if’ scenarios:
Answering these questions will allow you to use the simulation to redesign processes to better accommodate automation. After all, there’s no point of introducing automation if the rest of the system won’t be able to cope!
If your organization decides to implement RPA, you’ll be able to use the simulation to ensure that automation is having the desired operational and strategic impact and to identify further opportunities for improvement.