Product Activation FAQs
Below are some answers to the most commonly asked questions on activating your Simul8 license. If you have any other questions or would like additional information you can email us.
Product Activation Basics
- What is product activation?
- What happens during product activation?
- Who will be required to activate their products?
- How soon must I begin the activation process?
- If I don’t have a license number to activate my software, how can I get a license number?
- How do I activate my product?
- How does product activation work?
- What does SIMUL8 Corporation do with the information sent during product activation?
- Do I need to be online to use SIMUL8 Corporation software that includes activation?
- What products include activation?
Differences Between Product Activation and Registration
- Is product activation the same as registration?
- What information is required for product activation?
- What information is required for product registration?
Product Activation and Your Computer
- Does product activation make the software harder to use?
- What if I would like to move the software to a new computer?
- What if I don't have an Internet connection?
Product Activation Support
- When are the SIMUL8 Corporation Activation Support centers open?
- What to do if I want more information?
Product Activation and Privacy
- How does SIMUL8 Corporation ensure customer privacy?
- What information is collected and transmitted in the product activation process?
Product Activation Basics
Product activation is an anonymous, secure, hassle-free process that verifies the legitimacy of your product license number as well as deters the unlicensed use of SIMUL8 software. The process verifies that your product's license number is legitimate.
What happens during product activation?
Product activation is a series of simple steps that takes place during the installation of SIMUL8 Corporation products. Users enter their license number, which is authenticated by the SIMUL8 Corporation product activation technology to activate the product. The entire activation process is quick and easy. Please view the product activation tour.
Who will be required to activate their products?
Activation is included in most SIMUL8 Corporation products. Customers who purchase downloads, boxed products or receive OEM versions of SIMUL8 Corporation tools must activate the software. However, if you have obtained the software through a SIMUL8 Corporation volume-licensing program such as the SIMUL8 Corporation Volume License Program (MVLP) or the SIMUL8 Educational Site License, you will not need to activate.
How soon must I begin the activation process?
You must activate your software as soon as you start using it. Your software will not run until it has been activated.
If I don’t have a license number to activate my software, how can I get a license number?
If you purchased a download version you will find your license number in your email invoice. If you purchased a boxed software you will find your license number in the inside cover of your CD case. If you registered your software we will have a copy of your license number please contact your local office.
Alternatively you can buy a license number to activate your software from our online store.
You can activate your product 24 hours a day, seven days a week over the Internet. It takes only a few minutes to complete. Internet product activation requires you to type in your license number. Please see our product activation tour.
You can also activate your software by phone by calling your local office.
How does product activation work?
When you input your license number, the SIMUL8 Corporation activation technology creates a unique number that identifies your computer. The hardware ID is a mathematically computed and cannot be used to identify the make or model of your computer or its components.
The code is encrypted and securely stored on your computer alongside the license file. The Hardware ID is only used as an identifier for the machine.
A second number is also created, the Activation ID -- the actual request to activate. The Activation ID is composed of the product's license number, product name, product version, and language along with the operating system name, version, and language. The Activation ID is only used to identify an individual activation request and contains no personal or hardware information. The activation request is automatically sent to SIMUL8 Corporation servers via the internet using an HTTP request with SSL encryption.
If the request is valid, a response code, which automatically unlocks (activates) the software, is sent to your computer. (If you activate your software over the phone you will need to type this into your software to activate it.) The activation process is completely anonymous and never requests, collects, or transmits personal information. It does not scan your hard drive, and none of the information collected can be used to identify your individual hardware components.
What does SIMUL8 Corporation do with the information sent during the product activation?
We use the information only to verify that your product is used within the scope allowed by its SIMUL8 Corporation End User License Agreement (EULA). The information is stored in a database and used only for product activation data. If you register your product, none of the activation information will ever be linked to your personal customer information. Please see our privacy policy for further information.
Do I need to be online to use SIMUL8 Corporation software that includes activation?
Activation is a one time process. You need to be online to complete the activation process. You do not need to be online to run your software.
Differences Between Product Activation and Registration
Is product activation the same as registration?
No. They are two separate procedures. Product activation is an anonymous, secure, hassle-free process that verifies the legitimacy of your product license number as well as deters the unlicensed use of SIMUL8 Corporation software. In contrast, product registration is a voluntary process that entitles you to product updates and special offers from SIMUL8 Corporation.
What information is required for product activation?
The activation process requires you to type in the product license number only. No personally identifiable information is required.
What information is required for product registration?
Product registration is a voluntary process, and only requires that you to provide your name, e-mail address, and product license number. You may also choose to provide additional information.
Product Activation and Your Computer
Does product activation make the software harder to use?
No. Product activation is a simple, one-time process. Most users activate their software as soon as they install it, and never worry about it again.
What if I would like to move the software to a new computer?
Call your local office and they will remove your license from the activated license database. You can then activate your software on another computer.
What if I don't have an Internet connection?
If your computer is offline, you can call your local office to receive your activation code over the phone.
Product Activation Support
When are the SIMUL8 Corporation Activation Support centers open?
We provide 24x7 telephone support in English.
What to do if I want more information?
Please call or email our support team.
Product Activation and Privacy
How does SIMUL8 Corporation ensure customer privacy?
We’ve designed the product activation process according to our privacy guidelines to ensure that your privacy is always preserved. The process is completely anonymous—no personal information is ever collected or requested.
During activation, the product does not scan your hard drives or collect any data other than the minimum information required to verify your license. There is no way to identify individual computers or users based on the data transmitted during activation. Please see our privacy policy for further information.
What information is collected and transmitted in the product activation process?
We collect the minimum information required to successfully verify the product license for each product installation, which includes: the product license number, product name, product version, and language; the operating system name, operating system version, and language. This information is combined, encrypted, and then sent to SIMUL8 Corporation for verification. None of the collected information can be used to identify you or your individual hardware components in any way.
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