- Pennsylvania, U.S.
- Streamline urgent Covid19 vaccine rollout to deliver a sustainable service that could maintain excellent standards of care with variable staffing levels
Achievements with Simul8
12 Full Time Equivalent (FTE) savings across seven of its campuses
Equivalent to $120,000 cost avoidance over three months
Maintained 25 minutes total time in system per patient to ensure best levels of service throughout
Delivered approximately 350,000 vaccinations
About the project
St Luke’s University Health Network runs a network of 12 hospitals across Eastern Pennsylvania. It was among the initial groups of healthcare providers in the US to receive the much-anticipated Covid19 vaccine in ‘Phase 1a’ of the country’s nationwide rollout in mid-December 2020.
As has been the case in handling the pandemic for all organizations, pressure was on to react quickly. For St. Luke’s, this meant administering up to 20,000 vaccinations per week across its network as soon as the life-saving stocks had been received while at the same time maintaining the impeccable safety standards that its reputation has been built on.
Initially up and running on a reactive basis to avoid losing any time, the network’s management team soon decided to seek out ways to optimize the program. In particular, they wanted to review how to maintain the same level of throughput against variable levels of available staffing across the different campuses.
Having used Simul8 software successfully in the past for various projects, the team leveraged the product to create a visual model of the full vaccination program where they could test and review outcomes quickly, easily, and in a risk-free environment.
"We’ve received positive feedback from our patients on their vaccination experience, acknowledging the efficiency and organization of our system. Our main goal when testing different staffing complements was to maintain that positive patient experience by retaining the same overall time in system. Simul8 helped us to comfortably make these staffing decisions without comprising patient experience or throughput."
Management Engineer, St Luke’s University Health Network