Memorial Health System’s level one emergency department is a complex environment with many interacting processes. The 500+ bed tertiary, urban, academic medical centre receives on average 70,000 emergency department visits per year, making it challenging to implement new processes without possibly compromising patient well-being. Within such a fast paced environment, a trial and error approach to testing process improvements is not a viable option.
For this reason, Todd and his team used SIMUL8's simulation software to analyze MHS's emergency department floor design and throughput to develop and test a new Rapid Clinical Examination Provider model within a risk-free environment.
The goal of the simulation process was to identify the most efficient model for routing patients through the emergency department system and determine the number of provider resources needed for staffing. In addition to this, the simulation highlighted primary macro-factors affecting patient length of stay and constraints that would result in increased patient waiting time or untreated patients.
Utilizing the emergency department floor layout schematic and implementing incremental changes to resource allocation and patient journeys, Todd and his team could confidently present their validated improvement options.