Using Simulation Software to Optimize Call Center Staffing and Performance
With heightened customer expectations and rapid enhancements in technology, call centers are becoming increasingly complex and challenging to manage.
In this webinar, you'll learn how simulation software enables contact centers to make risk-free process and resourcing changes to improve service levels and call flow, whilst maximizing staff utilization and profitability.
- The limitations of traditional call center staffing strategies (1:53)
- What is simulation? (4:46)
- Why use simulation in call centers? (7:53)
- Applications of simulation in call centers (10:53)
- Call center demo simulation (12:21)
Watch the webinar