SIMUL8 Corporation : Support

SIMUL8 Support Survey

Here at SIMUL8 Corporation we are constantly striving to improve to better meet the needs of our customers. We want to ensure that all our customers are being thoroughly supported as they use our software.

We'd be very grateful if you would take a few minutes to give your opinion on what you like, dislike and what you think we could improve about our support options.

Name

Company

Email address

How long have you been using SIMUL8?

Which products did you buy?

SIMUL8 Standard	Version
SIMUL8 Professional	Version
SIMUL8 Educational License

Did you register your software?

Yes No

If yes what prompted you to register?

Please select the methods of support that you were aware that SIMUL8 offered?

Annual Maintenance	Consulting
Discussion Forums	Mentoring / Coaching
Public Training	Feature Support (telephone/email)
Onsite Training	Consultants Toolkit
Templates	Other

Do you understand the differences between these options?

Have you used any other simulation software packages? (Please select all that apply)

Arena	iGrafx
Automod	ProModel
Extend	SimProcess
Taylor Ed	Witness
ShowFlow	Quest
Other

How do you feel that SIMUL8 compares to the other simulation packages in terms of software and support?

Please briefly explain whether the availability and cost of you chosen support option met your expectations?

Please explain briefly your main reasons for buying SIMUL8?

Did you find SIMUL8's website a good source of technical help?

Could you tell us what you like and dislike about the website?

e.g. are there other resources you would like to see available, did you find it difficult to find the information you needed

Do you have any comments regarding your experience of SIMUL8's technical support?

e.g. length of response time, quality of service...

Thank you.
Your comments are appreciated.

		Contact Us
		Get one to one support
		Buy Paid Support Plans
		Register Software

"In 20 years, I have never had a software company actually fix a problem that I identified, especially in 3-days. Incredible."

John Spier
ARS

"The speed of response is impressive."

Matt Abraham
AT Kearney

"Your email has suddenly opened up so many opportunities and ideas!"

Jo McSweeney
dstl