SIMUL8 simulation software allows you to model an existing or planned call center on your PC and view your system performance metrics.

You can then make risk free experimental changes to improve call flow, staff utilization and profitability.

You can use SIMUL8 to maximize performance, consistently deliver the highest levels of customer service, maximizing customer retention and increasing bottom line results.

Barclaycard Contact Centers - Optimizing Resource Requirements by Improving Shift Patterns
Barclaycard selected SIMUL8 to support them in quantifying the most appropriate resource and skills mix in their Contact Centers to deliver a consistently high standard of customer service.
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NHS24 use SIMUL8 to Optimize Contact Center Resource and Skills Mix to Meet Call Demand
Using SIMUL8’s advanced contact center solution, NHS24 were able to quantify the most appropriate resource and skills mix to handle urgent calls, identify and manage potential periods of future under performance and support strategic decision-making for additional ‘hub’ contact centers.
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Cheshire Police - Delivering Reduced Risk Improvements to the Police
Cheshire Constabulary implemented major strategic change in their Custody Suites, Call Handling Priorities, and in several other areas using SIMUL8 to provide the analytical confidence to drive this change.
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Typical Application Areas