Download Problems
The most common problems are answered below. If you still require assistance please contact our us at
we'd be happy to help.
Jump to:
Corrupt Installation Detected
This could mean that the download did not complete before you ran the downloaded file. Normally this happens because the download ends before it should. This is caused by some temporary fault in the connection between your PC and our server.
Solution: Download the file again.
[Top of the page]
Broken Downloads or Slow Transmissions
If you are experiencing slow transfer rates, the problem could be anywhere on the Internet between your PC and our server. Go back to the page which links to the download file and click RIGHT on the page content - then choose RELOAD FRAME - if we move the files your browser may not update the files for some days unless told to reload.
If this is unsuccessful we suggest you try again later (1 hour). If we're updating a file then we have to cancel downloads in progress (there is never a time when there are no current downloads in progress). There are also certain times of day when certain web links are very busy.
Solution: Download the file again.
[Top of the page]
Proxy Errors
These messages are caused by your local proxy server or firewall. Sometimes your administrator will have to switch on access between your network and our server. If in doubt ask them to email us at
Solution: Consult your local system administrator.
[Top of the page]
Time Outs or Disconnecting During the Download
If you are being disconnected, or the download is "timing out" before the download completes, this is a problem with your ISP (Internet Service Provider) and/or with the configuration of your Dial-Up Adapter/Software, and you should call your ISP's technical support team. Solution: Contact your ISP.
[Top of the page]
Download Window Doesn't Appear
An application on your PC has prevented the Window from opening. The most common applications that prevent access are Pop-Up Add blocker or Firewall software. To allow the window to open temporarily disable this software. Alternatively www.SIMUL8.com to your trusted sites. You may also need to add www.Visualthinking.com to your trusted sites. This is the website of our parent company and some files are located on this server.
If you are running Windows XP Service Pack 2 or higher this will block the download window. You will see a gold bar appear below the address bar, as pictured below. Click the gold bar to allow the download window to be displayed.
[Top of the page]
|
